Effective Date:May 1st, 2026

Jo Ann Miele (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

This policy is designed in accordance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information from you when you:

• Fill out a contact or inquiry form

• Apply for coaching or consulting services

• Subscribe to communications or newsletters

• Communicate with us via email or other channels

The information we collect may include:

• Name

• Email address

• Phone number

• Company or organization details (if applicable)

• Any additional information you choose to share

We only collect information that is necessary to provide our services and communicate with you effectively.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and communicate with you

• Provide coaching and consulting services

• Understand your needs and tailor our services accordingly

• Send relevant updates, insights, or communications (if you have opted in)

• Maintain internal records and improve our services

Your information is never used in a way that is inconsistent with the purpose for which it was collected.

3. Confidentiality and Professional Integrity

Given the nature of our work, confidentiality is fundamental.

Information shared during coaching or consulting engagements is treated with discretion and respect. As reflected in Jo Ann’s approach, trust is built through consistent, relationship-based interactions where sensitive information is handled carefully and does not extend beyond intended boundaries.

We do not disclose personal or organizational information unless required by law or explicitly agreed upon.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With trusted service providers who support our operations (e.g., scheduling platforms, email systems), and only as necessary

• When required by law, regulation, or legal process

• To protect the rights, safety, or integrity of our business or others

All third-party providers are expected to maintain appropriate privacy and security standards.

5. Data Storage and Security

Your information is stored using secure systems and reasonable safeguards to protect against unauthorized access, loss, misuse, or disclosure.

While no method of transmission over the internet is completely secure, we take appropriate steps to protect your information based on current best practices.

6. Cookies and Website Data

Our website may use cookies or similar technologies to:

• Improve website functionality and user experience

• Understand how visitors interact with the site

You can adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to your information

• Withdraw consent for certain uses of your information

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Jo Ann Miele
Email: miele5@icloud.com
Website: www.joannmiele.com